What do you need help with?
Account Management
Guides on registration, login, changing your password, and updating your personal information.
Deposits & Payments
How to deposit easily via bKash, Nagad, Rocket, and bank transfer.
Withdrawal
Learn how to withdraw your winnings quickly and what to expect in terms of processing times.
Bonuses & Rewards
Everything you need to know about welcome bonuses, cashback offers, and VIP rewards.
Mobile App
Help with downloading, installing, and using the Android and iOS apps.
Security & Verification
Information on KYC document submission, account verification, and security settings.
Games & Betting
Rules and guides for Live Casino, slots, Sports Betting, and other games.
Technical Issues
Solutions for issues like the site not loading, stuck payments, or game crashes.
How does the BingoPlus Help Center work?
BingoPlus is a trusted name for millions of players across Bangladesh. But like any online platform, you may occasionally run into small issues — trouble logging in, a deposit that didn't go through, or a problem withdrawing your winnings. That's exactly what the BingoPlus Help Center is here for.
Our support team is available seven days a week, around the clock. Our experienced agents speak Bengali, understand your issues, and work to get them resolved as quickly as possible.
On this page you'll find answers to the most frequently asked questions, step-by-step guides, and direct contact options. BingoPlus wants every player to enjoy their favorite games without any hassle.
Creating a New Account & Fixing Login Issues
Creating an account on BingoPlus is quick and straightforward — you can register in just a few minutes using your mobile number or email. That said, new users sometimes run into common issues such as not receiving OTPs, forgetting passwords, or getting locked out of their account.
If you've forgotten your password, click "Forgot Password?" on the login page. A reset link will be sent to your registered mobile number or email. Entering the wrong password more than three times may temporarily lock your account — contact support directly if that happens.
For KYC verification, upload a clear photo of your National ID or passport. Verification is usually completed within 24–48 hours. Withdrawals may be limited until verification is done, so it's best to complete it as soon as possible.
Helpful Tips
Use a strong password and keep two-factor authentication (2FA) enabled — this goes a long way in keeping your account secure.
Deposits & Withdrawals: Simple Steps & Common Issues
Steps to Make a Deposit
Choose a Payment Method
BKash, Nagad, Rocket, or bank transfer — pick whichever works best for you.
Enter Amount
Enter the amount you'd like to deposit. The minimum deposit is just ৳500.
Confirm Payment
Enter the transaction ID in your payment app and confirm. Your balance is usually updated within 5 minutes.
How to Withdraw
Go to the Withdrawal Section
Go to the Account menu, select "Withdrawal", and enter your mobile banking number.
Set the Amount
Enter the amount you wish to withdraw. Make sure your turnover requirement has been met.
Submit a Request
After your request is submitted, funds typically arrive within 15 minutes to 24 hours.
What to Do When a Deposit Is Stuck or Delayed
Sometimes your balance may take a little longer to update after a payment. This is usually due to network delays or payment gateway processing — there's no need to worry.
- Save your transaction ID — it's your proof of payment.
- Wait 30 minutes — it often resolves itself automatically.
- Check your payment history — see whether the transaction shows as "Pending" or "Successful".
- Contact support via Live Chat with your transaction ID.
- Send a screenshot via email — the fastest way to get your issue resolved.
The BingoPlus support team typically resolves payment-related issues within 15–30 minutes.
Enjoy BingoPlus Safely and Responsibly
BingoPlus believes betting is a form of entertainment — not a source of income. We always encourage our users to play responsibly. Don't bet beyond your means, and avoid making decisions driven by emotion.
If you feel that gambling is having a negative impact on your daily life, use BingoPlus's self-exclusion tool to temporarily suspend your account for a set period of time.
You can also set deposit limits to stay in control of your spending. Choose a daily, weekly, or monthly cap on how much you deposit — it's a simple way to avoid overspending.
The BingoPlus Promise
We do not approve accounts for users under 18, and any suspicious activity triggers an automatic account review.
Contact Us Directly
Live Chat
Use Live Chat for the fastest help — most queries are answered within 2–5 minutes.
Email Support
For complex issues, reach us by email — you can easily attach screenshots or documents.
support@bingoplus-baji.com
Telegram
Join our official Telegram channel to stay up to date with the latest news and offers.
Support Hours
Our support team is available 7 days a week, from 8:00 AM to 12:00 AM.